Refunds & Cancellations Policy

Last updated: 1 September 2026 · Version 1.0

Membership

• You may cancel or pause your membership by giving 30 days' written notice (email is fine) to your ensemble or to hello@ohbmusic.org.uk.
• Termly fees already paid are non-refundable once the term has started, except in exceptional circumstances at OHB Music's discretion.
• Annual membership paid at a discount may be refunded on a pro-rata basis, less the annual discount applied, if cancelled partway through the year.

Lessons

• Lessons cancelled by the pupil with at least 24 hours' notice may be rescheduled subject to tutor availability; less notice may result in the lesson being forfeited.
• Lessons cancelled by OHB Music or the tutor are always rescheduled or refunded in full.
• Unused sessions in a pre-paid termly block are refundable on a pro-rata basis if you need to stop lessons partway through a term.

Tickets

• Tickets are generally non-refundable once purchased, except where an event is cancelled or significantly changed by OHB Music, in which case a full refund will be offered.
• If you can no longer attend, you're welcome to pass your ticket to someone else — just let us know the new attendee's name for our records.

How refunds are processed

Where a refund is due, it is processed back to your original payment method via Stripe, normally within 5–10 working days. This policy does not affect your statutory rights as a consumer.

Disputes

If you believe a payment has been taken in error, please contact us before raising a dispute with your bank or card provider — we aim to resolve payment queries quickly and directly.